Return/Refund Policy

Return/Refund Policy


byme.us is an authorized e-Retailer for major brands and we deliver authentic products straight from the authorized channel. For some reason, if you are not satisfied with the product we'll be happy to refund or exchange a product provided that it is in fully re-salable condition. 

Refunds will be done only through the Original Mode of Payment.

We have a 7 days return policy for most items, however specific return periods may apply for certain types of items, while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we're unable to offer a refund or exchange on the following item categories:

Refunds will be done only through the Original Mode of Payment

  1. Returns should be made within 7 days of your purchase in original, undamaged packaging. In most cases, original and undamaged packaging refers to the manufacturer's packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals and items that may have been bundled with the item.
  2. If the product being returned is not in a fully re-salable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item or deduct up to 50% of the original selling price from the refund amount.


    For No Refund Policy- this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputesRefunds will be done only through the Original Mode of Payment.


    We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

     We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.


    CANCELLATION POLICY


    The customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow up to 45days for the refund transfer to be completed. While you are welcome to cancel your order, please do tell us the reason – it will help us improve the shopping experience and serve you better the next time email us at info@byme.us